Contact us

Thank you for visiting Vynxqoralea. Our customer care team is available to assist with questions about our bathroom products, order status, delivery, returns, payments, or your shopping experience.

Customer Support

Email: support@vynxqoralea.com
Phone: (857) 424-0914

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday, Sunday & Public Holidays: Closed

Messages received outside our regular service hours will be reviewed on the next business day. We generally respond to email inquiries within 24–48 business hours.

Before Contacting Us

To help us handle your request efficiently, please include the following information when contacting our support team:

• Your full name

• Order number, if applicable

• Email address used when placing the order

• A clear description of your question or concern

• Relevant photos or videos if the inquiry involves a damaged, incorrect, or defective item

Providing complete information may help us review and resolve your request more quickly.

Order & Delivery Assistance

If you are contacting us about an existing order, please include your order number in the subject line of your email. For tracking inquiries, allow sufficient time for the carrier’s tracking system to update after your shipping confirmation has been issued.

Returns & Product Concerns

Please contact our customer care team before returning any merchandise. Products sent back without prior instructions or authorization may not be accepted or processed correctly.

For additional information, please review the Return Policy and Shipping Policy available on our website.

Business Information

Website: https://vynxqoralea.com

Operating Company:
Kohana Trading Hongkong Limited

Company Address:
UNIT 703, 7/F, TOWER 2.,
SOUTH SEAS CENTRE, 75 MODY ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG