Privacy Policy

Last Updated: September 27, 2026

This Privacy Policy explains how Kohana Trading Hongkong Limited, operating the Vynxqoralea online store (“Vynxqoralea,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes personal information when you visit, interact with, or make a purchase through https://vynxqoralea.com (the “Site”).

It also describes the privacy choices and rights that may be available to you under applicable law.

By using the Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please discontinue use of the Site.

1. Scope of This Policy

This Privacy Policy applies to personal information processed through:

  • Visits to our Site

  • Purchases and attempted purchases

  • Customer accounts

  • Product reviews, surveys, or promotions

  • Customer service communications

  • Email or other marketing interactions

  • Cookies, analytics tools, and similar technologies

  • Other interactions with Vynxqoralea that link to this Policy

This Policy does not govern third-party websites, applications, or services that maintain their own privacy policies.

2. Personal Information We Collect

The information collected depends on how you interact with Vynxqoralea, the services you use, and the choices you make.

Information You Provide Directly

We may receive information that you submit when placing an order, creating an account, contacting customer support, joining a mailing list, submitting a review, or otherwise communicating with us.

This may include:

  • Full name

  • Billing and delivery addresses

  • Email address

  • Telephone number

  • Account login information

  • Products purchased or placed in your cart

  • Order history and transaction details

  • Product preferences

  • Messages sent to customer support

  • Photographs, videos, or other files submitted with a service request

  • Survey, promotion, or review responses

  • Marketing and communication preferences

Payment Information

Payments are handled through Shopify and available third-party payment providers. These providers may collect card details, billing information, verification data, and other information required to authorize and complete a transaction.

We generally do not directly retain complete payment card numbers.

Information Collected Automatically

When you access or use the Site, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Device identifiers

  • Approximate location derived from an IP address

  • Referring website or advertisement

  • Pages viewed

  • Products searched for or selected

  • Links clicked

  • Cart activity

  • Date, time, and duration of Site visits

  • Cookie and similar technology identifiers

  • Information about how you navigate and interact with the Site

Information Received From Other Sources

We may obtain information from companies that assist us in operating the store, such as:

  • Shopify and its affiliated services

  • Payment processors

  • Shipping and fulfillment providers

  • Fraud-prevention and security services

  • Analytics providers

  • Advertising and marketing partners

  • Customer support platforms

  • Social media services

  • Business and technology service providers

The information received from these parties depends on the services used and the permissions you have provided.

3. How We Use Personal Information

We may process personal information for the following business and commercial purposes:

Providing Products and Services

We use information to:

  • Process and confirm purchases

  • Collect and verify payment

  • Prepare and fulfill orders

  • Arrange shipping and delivery

  • Provide order and tracking notifications

  • Manage returns, refunds, or replacements

  • Maintain customer accounts

  • Respond to product and order inquiries

Customer Support and Communication

Information may be used to answer questions, investigate complaints, provide assistance, and communicate about purchases, policies, products, or service updates.

Store Operation and Improvement

We may analyze Site activity to:

  • Maintain Site functionality

  • Improve navigation and performance

  • Understand customer interests

  • Evaluate product demand

  • Develop or improve store features

  • Personalize the shopping experience

  • Diagnose technical problems

Marketing and Advertising

Where permitted, we may use contact details, order activity, browsing behavior, and preferences to:

  • Send promotional emails

  • Present relevant offers

  • Measure advertising performance

  • Customize marketing content

  • Build advertising audiences

  • Reduce repetitive or irrelevant advertising

You may unsubscribe from promotional email by using the link included in the message. Unsubscribing from marketing will not prevent necessary communications relating to an order or customer service request.

Fraud Prevention and Security

We may process information to verify transactions, identify suspicious activity, protect customer accounts, prevent fraud, enforce store terms, and maintain the security of our Site and services.

Legal and Regulatory Purposes

Information may also be used to:

  • Fulfill legal and tax obligations

  • Maintain required business records

  • Respond to lawful government or regulatory requests

  • Establish, exercise, or defend legal claims

  • Enforce our policies and agreements

  • Protect the rights, property, and safety of customers, Vynxqoralea, or others

4. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information under one or more of the following grounds:

  • Performance of a contract: Processing necessary to accept payment, fulfill an order, deliver products, or provide requested support.

  • Legitimate interests: Processing necessary to operate and improve our business, prevent fraud, understand Site use, or communicate with customers, provided those interests are not overridden by your rights.

  • Consent: Processing based on permission you have provided, such as certain marketing or non-essential Cookie activities.

  • Legal obligation: Processing required to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.

  • Protection of legal rights: Processing needed to establish, exercise, or defend claims or protect individuals and business operations.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing completed before the consent was withdrawn.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and comparable technologies.

These technologies may support:

  • Shopping cart and checkout functions

  • Account authentication

  • Store security

  • Remembering customer preferences

  • Website performance and diagnostics

  • Traffic and usage analysis

  • Marketing measurement

  • Personalized advertising

Categories of Cookies

Depending on our current store configuration, the Site may use:

  • Essential Cookies: Required for security, checkout, navigation, and core Site operation.

  • Functional Cookies: Remember selected preferences and improve convenience.

  • Analytics Cookies: Help us understand how visitors use the Site.

  • Advertising Cookies: Support campaign measurement and relevant advertising.

You may manage available choices through the Cookie banner or privacy controls displayed on the Site. Browser settings may also allow you to block or delete Cookies, although disabling essential Cookies may prevent certain store functions from working correctly.

Where required by applicable law and supported by our systems, recognized browser-based opt-out preference signals may be processed as requests to opt out of qualifying data sales, sharing, or targeted advertising.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy.

Shopify

Our store is hosted on Shopify. Shopify processes information to provide the ecommerce platform, checkout functionality, store security, infrastructure, analytics, and other services used to operate the Site.

Your information may also be processed by Shopify under Shopify’s own privacy terms when you choose to use Shopify consumer services, including Shop or Shop Pay.

Service Providers

Information may be provided to vendors performing services on our behalf, including:

  • Payment processing

  • Order fulfillment

  • Warehousing

  • Shipping and delivery

  • Customer service

  • Website hosting

  • Data storage

  • Cybersecurity

  • Fraud detection

  • Analytics

  • Email delivery

  • Advertising and marketing

  • Technical maintenance

These providers receive information necessary to perform their contracted functions.

Business and Marketing Partners

Where legally permitted, information may be disclosed to advertising networks, analytics providers, social media platforms, and marketing partners to measure campaigns or deliver relevant advertising.

Depending on the jurisdiction and technologies involved, certain advertising-related disclosures may legally be classified as a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged for your personal information.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe it is necessary to:

  • Comply with applicable law

  • Respond to a court order, subpoena, warrant, or lawful government request

  • Investigate fraud, security incidents, or policy violations

  • Protect the safety, rights, or property of customers, Vynxqoralea, or others

  • Resolve disputes

  • Enforce contractual rights

Corporate Transactions

If all or part of our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, asset sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary payment in the ordinary meaning of the word “sell.”

However, some privacy laws define “sale” or “sharing” broadly enough to include the use of advertising Cookies, pixels, audience-matching technologies, or certain disclosures to advertising partners.

Where these laws apply, you may have the right to opt out of:

  • The sale of personal information

  • The sharing of personal information for cross-context behavioral advertising

  • Processing for targeted advertising

Available opt-out controls may be provided through the Site’s Cookie banner, privacy preference page, or by contacting us at support@vynxqoralea.com.

We do not knowingly sell or share the personal information of individuals under the age required for consent under applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes described in this Policy

  • Maintain appropriate order and transaction records

  • Provide customer support

  • Meet accounting, tax, and legal requirements

  • Prevent fraud and abuse

  • Resolve disputes

  • Enforce agreements

Retention periods vary according to the type of information, the reason it was collected, legal obligations, and operational requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely isolate it, unless continued retention is permitted or required by law.

9. International Data Transfers

Vynxqoralea is operated by a company located in Hong Kong and uses Shopify and other service providers that may process information in multiple countries.

As a result, personal information may be transferred to, stored in, or accessed from a country outside the jurisdiction in which you live. Privacy laws in those locations may differ from those in your home country.

Where applicable law requires additional protection for international transfers, we and our service providers may rely on approved contractual safeguards, adequacy decisions, consent, or other legally recognized transfer mechanisms.

10. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Nevertheless, no online transmission or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should not share passwords or verification codes with others.

If you believe that your account or personal information has been compromised, contact us promptly.

11. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

  • To know whether we process your personal information

  • To request access to personal information held about you

  • To obtain information about how personal information is used or disclosed

  • To correct inaccurate or incomplete information

  • To request deletion of eligible information

  • To restrict certain processing activities

  • To object to particular uses of your information

  • To receive eligible information in a portable format

  • To withdraw consent

  • To opt out of qualifying sales, sharing, or targeted advertising

  • To limit certain uses of sensitive personal information

  • To appeal a decision concerning a privacy request

  • To submit a complaint to an appropriate data protection authority

  • To exercise applicable rights without unlawful discrimination

These rights are not absolute and may be limited by exceptions under applicable law.

12. Submitting a Privacy Request

To submit a request, email:

support@vynxqoralea.com

Please use the subject line “Privacy Request” and include:

  • Your full name

  • The email address associated with your order or account

  • Your order number, if relevant

  • Your country or state of residence

  • The specific right you wish to exercise

We may ask for additional information to reasonably verify your identity. Any information collected for verification will be used only to process and document the request.

Where allowed by law, an authorized agent may submit a request for you. We may require evidence of the agent’s authority and may also contact you directly to confirm the request.

If we deny or limit a request, we will provide an explanation when required. You may have the right to appeal by replying to our decision and stating that you are requesting an appeal.

13. Children’s Privacy

The Site is intended for adults and is not directed toward children.

We do not knowingly collect personal information from children under 13, or under any higher minimum age established by applicable local law. If you believe that a child has provided personal information to us, contact us so we can review and delete the information where required.

14. Third-Party Websites and Services

The Site may include links to third-party websites, social media platforms, payment services, or applications.

We do not control and are not responsible for the privacy, security, accuracy, or content practices of independent third parties. Before providing personal information to another service, you should review its applicable privacy policy.

15. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, legal requirements, or regulatory guidance.

The updated version will be posted on this page, and the “Last Updated” date will be changed accordingly. Where required by law, we may provide additional notice of material changes.

Your continued use of the Site after an updated Policy becomes effective is subject to the revised terms.

16. Contact Information

Questions, concerns, or requests relating to this Privacy Policy may be directed to:

Website: https://vynxqoralea.com
Email: support@vynxqoralea.com
Phone: (857) 424-0914

Data Controller / Operating Company:
Kohana Trading Hongkong Limited

Company Address:
UNIT 703, 7/F, TOWER 2.,
SOUTH SEAS CENTRE, 75 MODY ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG