Terms of Purchase

Last Updated: September 27, 2026

These Terms of Purchase (“Purchase Terms”) apply to all orders placed through vynxqoralea.com (the “Site”).

The Site and Vynxqoralea store are operated by Kohana Trading Hongkong Limited (“Vynxqoralea,” “we,” “us,” or “our”).

By submitting an order through the Site, you confirm that you have read and accepted these Purchase Terms, together with our:

  • Terms of Use

  • Privacy Policy

  • Shipping Policy

  • Return Policy

  • Any additional terms presented during checkout

Please review these Purchase Terms carefully before completing your purchase.

1. Eligibility to Purchase

To place an order, you must:

  • Have reached the legal age required to enter into a contract in your place of residence

  • Be legally capable of entering into a binding purchase agreement

  • Provide accurate billing, payment, and delivery information

  • Be authorized to use the selected payment method

If you purchase on behalf of another person or organization, you confirm that you have permission to act for that person or organization.

2. Seller Information

Products offered through vynxqoralea.com are sold by:

Kohana Trading Hongkong Limited

Shopify provides the ecommerce infrastructure used to operate the Site but is not the seller of products purchased from Vynxqoralea. The purchase contract is between the customer and Kohana Trading Hongkong Limited.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, colors, specifications, materials, and care information.

However, the following variations may occur:

  • Product colors may appear differently depending on screen settings and lighting

  • Measurements may vary slightly due to manual measurement

  • Packaging may change without affecting the product’s primary function

  • Small differences may occur between production batches

  • Product details may be updated by the manufacturer

These minor differences do not automatically mean that a product is defective.

Customers should review the complete product description, dimensions, materials, installation requirements, and intended use before purchasing.

4. Bathroom Product Considerations

Some products sold by Vynxqoralea are intended for bathrooms, sinks, showers, storage areas, and other moisture-prone environments.

The performance of products using suction cups, adhesives, hooks, mounting strips, or similar installation methods may depend on:

  • Surface material

  • Surface cleanliness

  • Moisture levels

  • Temperature

  • Installation technique

  • Weight placed on the product

Customers are responsible for confirming that the installation surface and intended application are suitable.

Products should always be installed and used according to the instructions and safety information supplied with them.

5. Placing an Order

You can place an order by selecting a product, choosing any available options, adding it to your cart, and completing the checkout process.

Before submitting payment, you are responsible for checking:

  • The selected product

  • Color, size, quantity, or other variant

  • Billing information

  • Delivery address

  • Shipping method

  • Total purchase amount

Once an order is submitted, you may receive an automated confirmation email. This email confirms that we received your request but does not necessarily mean that the order has been accepted.

6. Order Acceptance

A binding purchase agreement is created when we accept your order and begin processing it or send a shipping confirmation, whichever occurs first.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including when:

  • The selected product is unavailable

  • Payment authorization fails

  • Billing or delivery information is incomplete

  • The order contains an obvious price or description error

  • We cannot deliver to the selected destination

  • Purchasing limits have been exceeded

  • Fraudulent, unauthorized, or suspicious activity is detected

  • The order appears intended for unauthorized resale

  • Fulfilling the order would violate applicable law

If we cancel an order after receiving payment, we will issue a refund to the original payment method.

7. Order Verification

To protect customers and reduce fraudulent transactions, we may request additional information before approving an order.

Verification may include confirming:

  • Customer identity

  • Billing information

  • Delivery information

  • Payment authorization

  • The relationship between the purchaser and payment account holder

If requested information is not provided within a reasonable period, the order may be delayed or canceled.

8. Prices and Currency

Product prices are displayed in the currency shown on the Site or during checkout.

Prices may change without prior notice. Any price change will normally apply only to future orders and will not affect an order already accepted, except where the displayed price resulted from an obvious error.

The final amount shown during checkout may include:

  • Product price

  • Shipping charges

  • Applicable discounts

  • Taxes collected by us

  • Other clearly disclosed charges

Please review the complete order total before authorizing payment.

9. Pricing and Listing Errors

Although we check product listings carefully, typographical, technical, pricing, or promotional errors may occasionally occur.

If an obvious error affects your order, we may:

  • Contact you for confirmation

  • Offer the product at the corrected price

  • Cancel the affected item or order

  • Refund any amount already collected

We will not knowingly process an order using a clearly incorrect price where doing so would be unreasonable or unlawful.

10. Taxes, Customs Duties, and Import Fees

Taxes collected directly by us will be displayed at checkout where applicable.

International orders may also be subject to customs duties, import taxes, brokerage fees, or local handling charges imposed after the order enters the destination country.

Unless checkout expressly states that these amounts are included, the customer is responsible for paying them.

We do not control customs assessments and cannot guarantee the amount that a local authority or delivery provider may charge.

Refusing a shipment because of unpaid duties may affect refund eligibility and may result in return shipping or handling deductions where permitted by law.

11. Payment

Orders must be paid using one of the payment methods available at checkout.

By providing payment details, you confirm that:

  • The information is complete and correct

  • You are authorized to use the payment method

  • The transaction is lawful

  • Sufficient funds or credit are available

Payment may be processed by Shopify or an independent payment provider. Those providers may apply their own service terms and privacy practices.

We do not store complete payment-card details when those details are processed directly by an authorized payment provider.

12. Payment Authorization

Submitting an order authorizes us and our payment partners to charge the total amount shown at checkout.

Depending on the payment method, your financial institution may initially place an authorization hold before the payment is completed.

We are not responsible for:

  • Bank processing times

  • Currency-conversion charges

  • Foreign-transaction fees

  • Payment-provider fees

  • Authorization holds imposed by your financial institution

Please contact your payment provider if you have questions about charges assessed by them.

13. Promotional Offers

Discount codes, free-shipping offers, bundle prices, gifts with purchase, and other promotions may be subject to separate conditions.

Unless the offer specifically states otherwise:

  • Only one discount code may be used per order

  • Discounts cannot be exchanged for cash

  • Promotional offers cannot be applied after an order is completed

  • Certain products or destinations may be excluded

  • Offers may have quantity or redemption limits

  • Expired promotions will not be accepted

  • Complimentary products cannot normally be exchanged for cash

If an order no longer qualifies for a promotion after products are returned or canceled, the value of the promotion or complimentary item may be deducted from the refund where permitted by law.

We may cancel promotions that are used fraudulently, manipulated, or published in error.

14. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

support@vynxqoralea.com

We will try to assist, but changes and cancellations cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Changes to a delivery address may not be possible after dispatch. Customers are responsible for checking address details before submitting an order.

If the order has already shipped, it will normally need to be handled under our Return Policy unless applicable law provides another cancellation right.

15. Processing Time

Orders are generally prepared for shipment within 1–3 business days after payment verification.

Business days do not include weekends or public holidays.

Orders may take longer to process during:

  • Major promotional campaigns

  • Holiday periods

  • Unusually high order volumes

  • Payment or address verification

  • Inventory adjustments

  • Events outside our reasonable control

Processing time is separate from transportation time.

16. Shipping Charges

Standard shipping is generally charged at $5.99 per order, unless:

  • A different rate is shown at checkout

  • The order qualifies for a free-shipping promotion

  • A special delivery method is selected

  • The destination requires a different shipping arrangement

The shipping amount displayed and accepted during checkout applies to that order.

For complete delivery information, please review our Shipping Policy.

17. Estimated Delivery Time

After processing, standard transportation generally takes approximately 10–20 business days.

The estimated total period from order placement to delivery is therefore approximately:

11–23 business days

These timeframes are estimates and do not constitute guaranteed delivery dates.

Delivery may be affected by customs inspections, carrier delays, weather, public holidays, regional service disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Where required by law, we will inform you of a significant delay and provide the available options.

18. Tracking Information

When tracking is available, the tracking number will be sent to the email address provided during checkout.

Tracking information may require approximately 2–5 business days to show the first carrier update after shipment.

A temporary lack of tracking activity does not necessarily mean that the package has stopped moving.

Customers should contact us if tracking remains inactive for an unusually long period or if the estimated delivery period has passed.

19. Delivery Address

Customers must provide a complete and accurate shipping address.

Vynxqoralea is not responsible for delivery problems caused by:

  • Incorrect street addresses

  • Missing apartment or unit numbers

  • Incorrect postal codes

  • Incomplete recipient names

  • Invalid telephone numbers

  • Address changes requested after dispatch

If a package is returned because of inaccurate information, refusal, failed delivery attempts, or non-collection, additional shipping charges may apply before it can be sent again.

Any refund for a returned shipment may exclude non-refundable shipping and carrier charges where permitted by law.

20. Delivery and Risk of Loss

Risk of loss or damage generally transfers to the customer when the order is delivered to the customer or an authorized recipient, subject to mandatory consumer law.

If you independently appoint a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, where permitted by applicable law.

Ownership of the products transfers only after full payment has been received.

21. Lost or Delayed Orders

If an order appears delayed or lost, please contact us with your order number and delivery details.

We may ask you to:

  • Confirm the shipping address

  • Review the tracking record

  • Check with household members or neighbors

  • Contact the local delivery office

  • Provide additional information needed for a carrier investigation

We will work with the carrier to review the shipment. Depending on the circumstances and applicable law, an eligible claim may result in a replacement, refund, or another reasonable resolution.

22. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery whenever reasonably possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs or video

  • A photograph of the shipping label

  • Images of the packaging where relevant

Do not dispose of the product or packaging until we have reviewed the claim.

Where the claim is approved, we may offer an appropriate replacement, refund, repair, or other remedy. For an error attributable to us, reasonable return costs will be covered by us where a return is required.

Reporting the issue within seven days helps us investigate promptly but does not remove any longer statutory rights that may apply.

23. Returns

Eligible products may be returned within 30 calendar days after delivery, in accordance with our Return Policy.

To qualify for a standard return, an item should generally be:

  • Unused and unworn

  • Clean and undamaged

  • In its original condition

  • Accompanied by its original packaging and accessories

  • Supported by valid proof of purchase

A return request must be approved before the product is sent back. Products returned without authorization may be delayed, refused, or sent back to the customer.

The return address may be different from our company address. Customers must use the return instructions supplied by customer service.

24. Non-Returnable Products

For hygiene, safety, and product-integrity reasons, certain items may not qualify for return after they have been opened, installed, used, washed, or exposed to water.

Non-returnable items may include:

  • Opened personal-hygiene products

  • Used bathroom accessories

  • Installed adhesive or suction products

  • Customized or personalized products

  • Products damaged through misuse

  • Clearance or final-sale products clearly identified before purchase

  • Complimentary promotional items, except where defective

These exclusions apply only where permitted by law. Defective products and mandatory consumer remedies remain covered.

25. Return Shipping Costs

For returns based on a change of mind, customer preference, incorrect size selection, or ordering error, the customer is generally responsible for return shipping costs.

We will cover reasonable return costs when:

  • We shipped the wrong product

  • The product arrived damaged

  • The product is confirmed to be defective

  • Applicable law requires us to cover the cost

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

26. Return Inspection

Returned products are generally inspected within 5 business days after they arrive at the designated return facility.

During inspection, we may verify:

  • Product condition

  • Signs of use or installation

  • Packaging and accessories

  • Return authorization

  • Order information

  • Reason for return

If a product has been used, damaged, altered, or returned incomplete, the refund may be reduced or refused to the extent permitted by law.

27. Refund Processing

Once an eligible return has been inspected and approved, the refund will normally be initiated within 7 business days.

Refunds are issued to the original payment method unless another arrangement is required by law.

After we submit the refund, your bank or payment provider may require an additional 5–10 business days to display the funds.

Currency-conversion differences, foreign-transaction fees, and charges imposed by financial institutions are outside our control and may not be refundable.

28. Exchanges

Direct exchanges may not be available for every product or destination.

Where an exchange cannot be processed, you may be asked to return the eligible item for a refund and place a new order for the preferred product or variant.

Replacement availability depends on current inventory.

29. Product Warranties and Consumer Guarantees

Products may be covered by guarantees or warranties required under the laws applicable to the transaction.

Nothing in these Purchase Terms excludes, limits, or replaces any consumer right that cannot legally be waived.

Any voluntary warranty offered for a specific product will be described on the product page or in documentation supplied with that product.

Damage caused by misuse, improper installation, unauthorized modification, normal wear, failure to follow instructions, or use outside the product’s intended purpose may not be covered.

30. Chargebacks and Payment Disputes

If you believe a charge is incorrect or an order has not been properly resolved, please contact us first so we can investigate.

When contacting us, provide:

  • Your order number

  • Transaction details

  • A description of the issue

  • Any relevant supporting evidence

This request does not limit your right to contact your bank, card provider, or payment service or to exercise any statutory remedy.

Fraudulent or knowingly false payment disputes may result in account restrictions or other lawful action.

31. Resale and Commercial Purchasing

Unless expressly approved by us, products are sold for personal household use and not for unauthorized commercial resale.

We may limit or cancel orders that appear to involve:

  • Wholesale purchasing

  • Automated buying

  • Unauthorized resale

  • Distributor activity

  • Circumvention of quantity limits

For legitimate bulk-purchase enquiries, contact customer service before placing an order.

32. Events Outside Our Control

We are not responsible for delays or failures caused by circumstances we could not reasonably prevent, including:

  • Natural disasters

  • Severe weather

  • Epidemics or public-health restrictions

  • Customs delays

  • Labor disputes

  • Transportation interruptions

  • Carrier failures

  • Government action

  • Power or communications outages

  • Supply-chain disruption

If such an event materially affects an accepted order, we will take reasonable steps to notify you and provide any remedy required by law.

33. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special, or consequential losses arising from a purchase.

Nothing in these Purchase Terms excludes or limits liability that cannot legally be excluded, including liability arising from:

  • Fraud or fraudulent misrepresentation

  • Willful misconduct

  • Personal injury caused by negligence

  • Violation of non-waivable consumer rights

For claims where liability may lawfully be limited, our aggregate responsibility will not exceed the amount paid for the product giving rise to the claim.

34. Governing Law

These Purchase Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Disputes may be submitted to the courts with appropriate jurisdiction in Hong Kong, except where mandatory consumer law permits the customer to bring a claim in another jurisdiction.

Customers purchasing from outside Hong Kong may also have mandatory rights under the laws of their place of residence. Nothing in these Purchase Terms is intended to remove those non-waivable rights.

35. Resolving Purchase Concerns

We encourage customers to contact us before beginning formal proceedings.

Please provide your order number, contact information, and a detailed explanation of the issue. We will review the matter and make reasonable efforts to reach an appropriate resolution.

Using this informal process does not prevent either party from exercising legal rights or remedies.

36. Severability

If any provision of these Purchase Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

37. Changes to These Purchase Terms

We may update these Purchase Terms to reflect operational, legal, payment, or fulfillment changes.

The version applying to your purchase will normally be the version displayed when your order is submitted, unless a later change is required by law or is more favorable to you.

The revision date at the top of this page identifies the latest published version.

38. Contact Us

For questions about an order, payment, delivery, return, or these Purchase Terms, contact:

Vynxqoralea
Operated by Kohana Trading Hongkong Limited

Website: vynxqoralea.com
Email: support@vynxqoralea.com
Phone: (857) 424-0914

Company Address:
UNIT 703, 7/F, TOWER 2.,
SOUTH SEAS CENTRE,
75 MODY ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG