Shipping Policy

Last Updated: September 27, 2026

This Shipping Policy explains how orders placed through https://vynxqoralea.com are processed, shipped, tracked, and delivered.

By completing a purchase from Vynxqoralea, you acknowledge the shipping terms described below.

1. Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday and exclude Saturdays, Sundays, and public holidays.

Order processing may take longer during:

  • Major holidays

  • Promotional events

  • Periods of unusually high order volume

  • Product launches

  • Inventory reviews

  • Payment or address verification

  • Circumstances outside our reasonable control

Processing time refers to the period required to verify, prepare, pack, and transfer an order to the shipping carrier. It is separate from the estimated transit time.

2. Estimated Delivery Time

After an order has been dispatched, standard delivery generally takes approximately:

10–20 business days

The combined estimated timeframe is therefore:

  • Processing: 1–3 business days

  • Transit: 10–20 business days

  • Estimated total: 11–23 business days

These timeframes are estimates and do not constitute guaranteed delivery dates.

Actual delivery may be affected by the destination, carrier capacity, customs procedures, weather conditions, local delivery services, public holidays, and other circumstances beyond our control.

3. Shipping Fee

Our standard shipping charge is:

$5.99 per order

If a free-shipping promotion or an alternative shipping rate applies, the applicable amount will be displayed during checkout before payment is completed.

The shipping fee shown at checkout is based on the delivery destination, available shipping method, products ordered, and any active promotion.

4. Shipping Destinations

We ship only to countries and regions currently available during checkout.

If a destination cannot be selected at checkout, we are unable to accept an order for that location at that time.

Certain products may be subject to regional restrictions, carrier limitations, customs rules, or transportation regulations.

5. Order Confirmation

After your order is successfully submitted, a confirmation email will normally be sent to the email address entered during checkout.

Please review the confirmation carefully and verify:

  • Customer name

  • Shipping address

  • Products ordered

  • Selected quantities

  • Contact information

If you do not receive the confirmation, check your spam, junk, or promotions folder before contacting customer service.

6. Shipping Confirmation and Tracking

When tracking information becomes available, we will generally send a shipping confirmation email containing the tracking number or tracking link.

Tracking details may require 2–5 business days to appear in the carrier’s online system after the shipping confirmation has been issued.

A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving. Packages may continue traveling between carrier facilities without receiving a new scan.

7. Split Shipments

An order containing multiple products may be divided into separate packages because of:

  • Product availability

  • Different fulfillment locations

  • Package size or weight

  • Carrier restrictions

  • Operational requirements

Separate packages may arrive on different dates and may have individual tracking numbers.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

8. Fulfillment Locations

Depending on availability and destination, products may be shipped from different fulfillment facilities.

The location shown on a parcel, tracking record, or return label may differ from our company correspondence address. This does not affect the validity of your purchase or the customer support available for your order.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that the following information is correct:

  • Recipient’s full name

  • Street address

  • Apartment, suite, floor, or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Vynxqoralea is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated address information supplied by the customer.

10. Address Changes

If you need to update your shipping address, contact us immediately at support@vynxqoralea.com.

We will make reasonable efforts to update the information, but an address change cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

After dispatch, we may be unable to redirect the package. Additional shipping costs may apply if a parcel must be returned and sent again because of an incorrect address.

11. Order Changes and Cancellations

Contact customer service as soon as possible if you wish to modify or cancel an order.

Cancellation cannot be guaranteed after an order has:

  • Entered fulfillment

  • Been packed

  • Received a shipping label

  • Been transferred to the carrier

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return and Refund Policy.

12. Delivery Delays

Although we work to provide realistic delivery estimates, delays may occur because of:

  • Severe weather

  • Customs inspections

  • Carrier congestion

  • Transportation disruptions

  • Peak shopping periods

  • Public holidays

  • Incorrect delivery information

  • Local postal delays

  • Natural disasters

  • Labor disputes

  • Government restrictions

  • Events outside our reasonable control

Where required by applicable law, customers will be notified if we cannot ship within the stated timeframe and will be offered the available options concerning the delay or cancellation.

13. Customs, Duties, and Import Taxes

International orders may be reviewed by customs authorities and may be subject to:

  • Import duties

  • Customs charges

  • Value-added tax

  • Brokerage fees

  • Local handling charges

  • Other government-imposed costs

Unless expressly collected during checkout, these charges are not included in the product price or shipping fee and remain the responsibility of the recipient.

Vynxqoralea does not control customs charges and cannot predict their amount. Contact the appropriate customs authority for information about local import requirements.

Refusing a package because of unpaid customs charges may result in deductions from any eligible refund for shipping, return transportation, customs, storage, or carrier expenses.

14. Customs Clearance Delays

Customs processing times vary by country and are outside our direct control.

A package held for inspection is not automatically considered lost. Customers may be required to provide identification, payment, or additional documentation to the carrier or customs authority before delivery can be completed.

Failure to complete required customs procedures may cause the parcel to be delayed, returned, or destroyed under local regulations.

15. Delivered but Not Received

If tracking indicates that a parcel was delivered but you cannot locate it, please:

  1. Confirm that the shipping address is correct.

  2. Check the mailbox, porch, reception desk, garage, side entrance, or other safe delivery areas.

  3. Ask household members, neighbors, building management, or reception staff.

  4. Allow up to 48 hours, as some carriers record delivery before the final handoff.

  5. Contact the carrier using the tracking number.

If the package remains missing, contact us with your order number and tracking details. We will assist with reviewing the available information, but a replacement or refund cannot be guaranteed when the carrier has confirmed successful delivery.

16. Lost Packages

A package may be considered lost only after the carrier confirms the loss or after it has remained without a delivery update for an unusually extended period.

If you believe a shipment has been lost, email us with:

  • Your order number

  • The recipient’s name

  • The shipping address

  • The tracking number

  • Any communication received from the carrier

We may need to open an investigation before offering a resolution. Investigations can require additional time depending on the carrier and destination.

17. Damaged Packages

Please inspect your package promptly after delivery.

If the product arrives damaged, contact us within 7 calendar days and provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A photograph of the shipping label

  • A description of the damage

  • A video if necessary to demonstrate the issue

Keep the product and all packaging until the review is completed. Do not discard or return anything before receiving instructions.

18. Incorrect or Missing Products

If you receive the wrong product or believe an item is missing, first check whether the order was divided into multiple shipments.

If no additional parcel is shown, contact us within 7 calendar days after delivery with your order number and clear photographs of:

  • The products received

  • The packaging

  • The shipping label

  • Any packing information included in the parcel

Our customer service team will review the order and provide the appropriate next steps.

19. Undeliverable and Returned Packages

A parcel may be returned to the sender because of:

  • An incorrect or incomplete address

  • An unavailable recipient

  • Repeated failed delivery attempts

  • Failure to collect the parcel

  • Refusal of delivery

  • Unpaid import charges

  • Customs restrictions

If the parcel is returned, we will contact you after receiving confirmation.

Where permitted by law, a refund may be reduced by the original shipping charge, return shipping cost, customs fees, carrier charges, or other expenses incurred because the package could not be delivered.

Additional payment may be required if the customer asks for the order to be shipped again.

20. Refused Deliveries

Refusing a package does not automatically qualify the order for a full refund.

Customers should contact us before refusing delivery. Any refund will be reviewed after the parcel has been returned and inspected.

Shipping charges, return carrier fees, import duties, and other costs caused by the refusal may be deducted where legally permitted.

21. PO Boxes and Restricted Addresses

Delivery to PO boxes, APO/FPO addresses, military locations, forwarding services, hotels, temporary accommodation, and other restricted addresses depends on carrier availability.

Some products or shipping methods may not be available for these destinations. Customers using a forwarding company or temporary address accept the additional risks associated with third-party handling.

22. Freight Forwarders

If an order is delivered to a freight forwarder, reshipping company, warehouse, hotel, or third-party receiving service, our delivery responsibility is generally completed when the carrier confirms delivery to that location.

We are not responsible for loss, damage, delay, or incorrect handling occurring after delivery to the third-party service.

23. Preorders and Backorders

Products identified as preorders or backorders may have longer processing times.

Any estimated availability or shipping date displayed on the product page is provided in good faith but may change because of production, inventory, transportation, or supplier delays.

If an order contains both available and preorder products, the items may be shipped separately or held until all products are ready.

24. Delivery Estimates Are Not Guarantees

Estimated delivery dates shown on the Site, at checkout, in confirmation emails, or through tracking services are provided for guidance only.

They do not constitute a guaranteed delivery commitment unless expressly stated otherwise in writing.

Nothing in this section limits rights that cannot be waived under applicable consumer law.

25. Risk of Loss

Responsibility for a shipment will be determined in accordance with applicable law and the agreed shipping terms.

Customers should report suspected loss, theft, damage, or non-delivery promptly so that we can review the matter and, when appropriate, request an investigation from the carrier.

26. Shipping Policy Changes

We may revise this Shipping Policy to reflect changes in carriers, delivery regions, operating procedures, costs, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date. Changes apply to orders placed after the updated Policy becomes effective unless applicable law requires otherwise.

27. Contact Information

For questions about shipping, tracking, address changes, or delivery concerns, contact:

Website: https://vynxqoralea.com
Email: support@vynxqoralea.com
Phone: (857) 424-0914

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday, Sunday & Public Holidays: Closed

Email inquiries are generally answered within 24–48 business hours.

Operating Company:
Kohana Trading Hongkong Limited

Company Address:
UNIT 703, 7/F, TOWER 2.,
SOUTH SEAS CENTRE, 75 MODY ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG