Return & Refund Policy

Last Updated: September 27, 2026

At Vynxqoralea, we want customers to feel confident when purchasing bathroom essentials from our store. This Return and Refund Policy explains the requirements, procedures, and available remedies for eligible returns, exchanges, damaged products, and refunds.

This Policy applies to purchases made directly through https://vynxqoralea.com.

1. Return Period

You may request a return within 30 calendar days after the order is marked as delivered.

A return request submitted after this 30-day period may not be accepted unless applicable consumer law provides additional rights.

Contact us before sending any product back. Merchandise returned without prior authorization or sent to an address not provided by our customer service team may be refused.

2. Return Eligibility

To qualify for a standard return, the product must:

  • Be unused, unworn, unwashed, and uninstalled

  • Be in the same condition in which it was received

  • Include its original packaging, labels, manuals, accessories, and components

  • Be free from damage, stains, odors, or signs of improper handling

  • Be accompanied by valid proof of purchase

  • Be returned according to the instructions provided by customer service

Opening shipping packaging solely to inspect the product does not automatically make it ineligible, provided the product itself remains unused and returnable.

Items that fail to meet these conditions may be refused or may qualify only for a partial refund where legally permitted.

3. Starting a Return

To request a return, email:

support@vynxqoralea.com

Please provide:

  • Your full name

  • Your order number

  • The email address used at checkout

  • The product you wish to return

  • The reason for the return

  • Clear photographs or videos when the product is damaged, defective, incomplete, or incorrect

After reviewing the request, we will confirm whether the return is eligible and provide the appropriate return address and shipping instructions.

Receiving authorization does not guarantee a refund. Returned products remain subject to inspection after arrival.

4. Return Authorization Required

Do not return merchandise to the address printed on the original parcel or to our company correspondence address unless our support team expressly instructs you to do so in writing.

Returns sent without authorization, sent to an incorrect location, or sent using an unapproved method may be delayed, refused, or returned to the sender.

5. Return Shipping Costs

Change-of-Mind Returns

If you return an eligible product because you changed your mind, ordered the wrong item, selected the wrong size or color, or no longer want the product, you will generally be responsible for the return shipping cost.

Damaged, Defective, or Incorrect Products

If we confirm that the product arrived damaged, materially defective, or different from what was ordered, we will provide an appropriate solution. Depending on the circumstances, this may include:

  • A replacement

  • A refund

  • A partial refund

  • Reimbursement of approved return shipping expenses

  • Instructions that do not require the product to be returned

Do not pay for return shipping before receiving written instructions. Unapproved shipping expenses may not be reimbursed.

Shipping Method

When returning a product, we recommend using a trackable shipping service and retaining the shipping receipt.

Vynxqoralea is not responsible for a returned parcel until it has been delivered to the authorized return location. We cannot guarantee receipt of packages sent without tracking.

6. Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item is damaged, defective, incomplete, or incorrect, contact us within 7 calendar days after delivery.

Your message should include clear photographs showing:

  • The complete product

  • The damaged or defective area

  • The product packaging

  • The shipping label

  • Any missing or incorrect components

A short video may be requested when a photograph cannot adequately demonstrate the issue.

Please keep the product, packaging, and included materials until the review has been completed. Disposing of the item before receiving instructions may prevent us from verifying the claim.

7. Packages Damaged During Delivery

If the outer parcel appears seriously damaged when delivered, photograph the package before opening it.

You may also be asked to provide information required for a carrier investigation. Please cooperate with reasonable documentation requests so we can review the claim.

Minor packaging damage that does not affect the condition or function of the product may not qualify for a full refund.

8. Non-Returnable Products

Unless otherwise required by law, the following products cannot normally be returned:

  • Products returned after the applicable return period

  • Used, washed, worn, installed, altered, or assembled products

  • Products damaged through misuse, neglect, improper storage, or incorrect installation

  • Opened personal-care or hygiene products where a sealed return is required for health protection

  • Products missing original packaging, accessories, components, or labels

  • Gift cards

  • Personalized, customized, or made-to-order products

  • Clearance or final-sale products clearly marked as non-returnable

  • Products supplied free as promotional gifts, except where legally required

  • Hazardous materials, flammable liquids, or other restricted products

  • Products purchased from a third-party seller rather than directly from Vynxqoralea

This list does not limit any non-waivable rights available for defective or misdescribed goods.

9. Exchanges

We do not guarantee direct exchanges for every product.

The fastest option is generally to return the eligible product and place a new order after the return has been approved. If a replacement is appropriate because an item is damaged, defective, or incorrect, our support team will provide specific instructions.

Replacement availability depends on current inventory. If the same product is unavailable, we may offer an alternative solution or refund.

10. Return Inspection

Once the returned product arrives, we will inspect it to confirm:

  • The correct item was returned

  • The product meets the eligibility requirements

  • All accessories and components are included

  • The product has not been used, damaged, altered, or improperly handled

We generally complete the inspection within 5 business days after receiving the return.

We will notify you by email whether the return has been approved, partially approved, or declined.

11. Refunds

Approved refunds will be issued to the original payment method used for the order.

After approval, we generally initiate the refund within 7 business days. Your bank, credit card company, or payment provider may require an additional 5–10 business days to post the funds to your account.

The exact posting time is controlled by the payment provider and is outside our direct control.

If more than 10 business days have passed since receiving a refund confirmation, contact your payment provider first. You may then contact us if further assistance is required.

12. Partial Refunds

Where permitted by law, a partial refund may be issued when:

  • The product has minor signs of use

  • Original packaging is missing or damaged

  • Accessories, manuals, or components are incomplete

  • The product has been handled beyond what is reasonably necessary for inspection

  • The product’s value has been reduced by the customer

  • Only part of a multi-item order is returned

Any deduction will reflect the condition of the returned product and the reduction in its value.

13. Original Shipping Charges

Original shipping, expedited delivery, handling, insurance, customs charges, and similar service fees are generally non-refundable after the service has been provided.

These charges may be refunded when required by law or when the return results from a confirmed error attributable to Vynxqoralea.

14. Promotional Offers and Free Gifts

If a purchase was made as part of a bundle, quantity discount, gift-with-purchase offer, or buy-one-get-one promotion, the refund may be recalculated based on the products retained.

To receive a full refund for an eligible promotional bundle, all products and promotional gifts included with that offer may need to be returned.

If part of the offer is kept, its regular or proportionate value may be deducted from the refund where legally permitted.

Free promotional products generally do not carry a separate refundable value.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate the request, but cancellation or modification cannot be guaranteed after an order has entered processing, been packed, or been transferred to the shipping provider.

If cancellation is no longer possible, you may request a return after delivery, subject to this Policy.

16. Refused and Undeliverable Packages

A parcel may be returned to the sender because of:

  • An incomplete or incorrect address

  • Repeated unsuccessful delivery attempts

  • Failure to collect the package

  • Refusal of delivery

  • Unpaid customs duties or import charges

If a package is returned for one of these reasons, any refund may be reduced by the original shipping expense, return shipping cost, carrier fees, customs charges, or other costs incurred, to the extent permitted by law.

Please verify all delivery information before submitting an order.

17. Lost Return Shipments

Customers are responsible for change-of-mind returns until the parcel is received at the authorized return location.

If your return shipment is lost or damaged in transit, you should contact the shipping provider used to send the return. We recommend purchasing suitable tracking or insurance for higher-value merchandise.

18. European Union and European Economic Area Customers

If you are located in the European Union or European Economic Area and applicable law grants a statutory right of withdrawal, you may have the right to cancel an eligible online purchase within 14 days after receiving the product without providing a reason.

To exercise this right, you must send us a clear cancellation notice before the withdrawal period expires.

After notifying us, eligible products must be returned within the timeframe required by applicable law. You may be responsible for direct return shipping costs unless the product is defective, incorrect, or we have agreed otherwise.

Certain goods may be excluded from the statutory withdrawal right, including:

  • Personalized or custom-made products

  • Sealed hygiene products after the seal has been removed

  • Goods that deteriorate or expire rapidly

  • Other products excluded under applicable law

Nothing in this Policy limits mandatory consumer rights relating to faulty, damaged, or misdescribed goods.

19. Statutory Consumer Rights

This Policy provides contractual return terms offered by Vynxqoralea. It does not exclude, restrict, or replace any mandatory consumer rights that cannot legally be waived.

If consumer protection law in your jurisdiction provides more favorable rights, those legal rights will continue to apply.

20. Contact Information

For return requests, refund questions, or concerns about an order, contact:

Website: https://vynxqoralea.com
Email: support@vynxqoralea.com
Phone: (857) 424-0914

Customer Service Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday, Sunday & Public Holidays: Closed

Operating Company:
Kohana Trading Hongkong Limited

Company Address:
UNIT 703, 7/F, TOWER 2.,
SOUTH SEAS CENTRE, 75 MODY ROAD,
TSIM SHA TSUI, KOWLOON,
HONG KONG

Important: This company address is for business correspondence and is not automatically an approved return facility. Do not send merchandise to this address unless written return instructions specifically authorize it.